A Comparison of Carbonite vs. Mozy Home Online Backup

Published: 01st May 2009
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Comparing Carbonite and Mozy Home is like a match between two giants. They are two of the leading backup services currently operating. In this electronic age where almost all our important data is in digital format it is important that it is kept save and secure. Increasingly, cyber attacks and computer failures are putting our data at risk. Regular backups are a necessity of life. That is what these two companies provide.

So why only compare Carbonite vs Mozy Home? The answer is easy. These are the two most popular and widely used online backup services for home users right now. They dominate this market because they both are easy to use and very inexpensive. The real question is, which one is best? Let's take a look at some of the most important areas to evaluate when it comes to online backup and see how these two providers compare.

Cost & Storage Capacity

The amount of data you can backup online and the cost of doing so are probably the two areas of concern that come to mind immediately for home users contemplating which backup provider to choose. Both Carbonite and Mozy Home offer unlimited backup. It doesn't matter if you have a few files to backup or several thousand, you won't have anything to worry about with either provider. Carbonite offers one, two, and three year subscriptions. The one year subscription costs $54.95. Mozy Home offers a month-to-month plan and one and two year subscriptions. Their month-to-month plan costs $4.95/month while their one year subscriptions are $54.45.

Easy to Use

Carbonite and Mozy both offer a user friendly backup that, once it is setup, can be counted on to just do its thing without any interaction from the user. They both deliver on this offer quite well. Sometimes we read about user complaints on how long the initial backups take but this is going to be typical of any backup system you use. The size of the data and the speed of your internet are determining factors in this first backup. Even if you use a local backup to another hard drive, it may still take over night to finish. This is just the reality of backing up literally everything on your hard drive.

Even if it might seem that in this area both providers ensure equal services, Carbonite is more appreciate than Mozy Home due to the fact users like the simple interface of Carbonite more. Mozy Home interface offers more advanced settings which might seem attractive and interesting for computer geeks, but overwhelming for home users.

Security and Backup Process

Both Carbonite and Mozy Home secure your files via encryption. The files are encrypted before they leave the computer, thus are safe as they travel across the internet. They are stored in encrypted format on their servers, ensuring that they will not be subject to unauthorized access. Also, both of these services have a user friendly backup that can be automated or scheduled based on the needs of the customer.

File Restoration

Carbonite uses a standard process for restoring files which is activated simply by using the restore function in the software's desktop interface. With Mozy Home, you can restore your files using one of three methods: desktop interface restore, web restore, and DVD restore. It is also important to note that with both Carbonite and Mozy Home, restoring a large set of data and files can take a while so if you have 30GB of data to restore, don't expect to have it back on your computer within a few hours. Instead, it can take a few days.

Customer Support

When considering this area, home users think that both providers should make some improvements. There have been many comments and complaints for Carbonite and Mozy Home stating that the customer support is not as efficient as it should be. There are delays when handling queries and the information supplied is sometimes not enough. Still, Carbonite is more appreciated because it offers many ways to get in contact with the customer support service: phone, e-mail support and live chat. But, Mozy Home also offers live chat and e-mail support.

Summary of Carbonite vs. Mozy Home

Judging from the above feature-for-feature match up, Carbonite and Mozy Home are virtually identical in price and features so it's difficult to declare an absolute winner. Neither one is perfect but you shouldn't expect that when you're getting unlimited online storage for less than $5/month. For every customer that swears by Carbonite, there is one that swears by Mozy Home. The match up is virtually dead even.

The best way to find your right provider is to try their services and evaluate which one suits you best. They both offer affordable, attractive and cheap offers that are easy to test. Plus, Carbonite offers a 15-day free trial while Mozy Home a monthly alternative costing only $4.95. Test their services and decide on your own which one is the best!

Take a look at the full Carbonite vs Mozy Home match-up and review and see which one is declared the "Editor's Choice" by the founder of the website, best online storage.

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